Shipping and Returns

Shipping

We make this process easy for everyone involved. After you place your order, you will receive an automated confirmation.

Your order will be sent to the warehouse for processing and staging for pick up. This part of the process takes about two to 6 days depending on the brand. If the item is out of stock, you will be immediately notified of alternative options, as well as the option to be refunded right away. A tracking number is usually issued within a week and becomes active as soon as the shipment is loaded on to a truck for transportation. 

Please note that during busy times, such as during promotional sales, around holidays and after major weather events, lead times will increase. In these cases, we will monitor and track each order and keep you informed of the progress. 

Shipping to the continental U.S. is free*, with curbside delivery service. Larger items are shipped to you via LTL. For delivery of these orders, an appointment is necessary. You will be contacted by phone by the freight carrier to requesting to make this appointment as soon as they are ready for delivery. The freight carrier will not deliver without an appointment. All details about what to expect for your delivery will be sent to your order is shipped. Ship times vary upon final destination. The average transit time is about seven days.

Please remember to inspect your items for accuracy and shipping damage no later than 4 days after delivery.

*Please note that freight shipping to islands, some rural areas and hard to access areas will incur a shipping charge. In these cases, we will contact you for approval before shipping the order. Please contact info@simplysinksvanities.com with your zip code so we can assess and quote shipping charges.  We only ship within the Continental United States. 

Returns

Returns due to damage: For obvious damages, please refuse the delivery immediately. Minor damage to parts can be replaced by parts sent from us, and does not require the whole unit to be returned. If there is minor damage, please write notes on the Bill of Lading(BOL) that the driver will have you sign. This way we can be reimbursed for damages by the shipping company, and send you replacement parts right away. If the driver does not allow inspection, please write clearly on the Bill of Lading (BOL), “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”.

Returns and Cancellations not due to damage: If you are unhappy with your purchase, please contact us within 28 days at info@simplysinksvanities.com to request an RMA. Please note that there will be a 25% restocking fee and the buyer is responsible for all shipping and handling charges. Orders can be canceled in 24 hours or anytime before it ships. Once an order has shipped, it cannot be canceled. If the order is refused, your order will be traded as a return. You will be charged return shipping calculated by the freight carrier plus a restocking fee of 25%.

Price Guarantee Policy:

We work very hard to ensure that we offer the best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund the difference. We want you to feel confident that you are getting the absolute best price for any and all bathroom vanities. If you find that our own website has a lower price for the same item you ordered within six months of the purchase date, we will refund the difference as well. 

To request a partial refund simply email us a link to the same product on our website, or on our competitors website within six months of your purchase date and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates, and buy one get one free offers are not eligible
• The item must be in stock on our competitors website
• The competitor must be an online store, they may not have a retail location
• The website can't be a discounter or auction website (i.e; eBay, Overstock etc.)
• The competitor must be an authorized retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax